FAQ

NEW COVID-19 GUIDELINES:

  • If you are experiencing any COVID related symptoms or have had contact with anyone that is experiencing symptoms, please stay home. Email us to re-book your session.

  • If you have travelled outside of Canada within the last 14 days, please isolate for the recommended period. We are happy to re-book your session.

  • We ask you to arrive no earlier than 5 minutes before an IN-STUDIO class start.

  • We will be thoroughly cleaning and disinfecting the equipment after each use.

  • Please bring your own towel and water bottle

  • We ask you to PLEASE WEAR A MASK for the safety of our staff and other clients!

Class cancellations:

Please cancel your class 6 hrs. before start time. All late cancels will be charged the full rate of the class.

Do you have virtual LIVE classes?

Yes, we do! We have LIVE classes every day, as well as an ON-DEMAND video selection.

When should I arrive?

Arriving 10 minutes before class start time for a LIVESTREAM.

Do I need to wear a mask?

For the safety of our staff and other clients, masks are mandatory!!!

Do I need my own mat?

Due to COVID-19 precautions, please bring your own mat.

 

What should I wear?

Wear clothing that makes you feel comfortable, and that you can move around in. A comfortable shirt and pants/shorts are your best bet. Socks are not necessary, and shoes are not worn in the studio.

 

Do I need to bring anything else for class?

We recommend a water bottle to hydrate during class. We currently removed our water station due to COVID-19 guidelines.

 

Do you have change rooms?

Yes, we have two large bathrooms/change rooms.

How do I pay?

You can purchase your class online before you arrive, by credit card or advanced e-transfer. We do not currently accept debit.

Do I have to sign-up for a class online/Pre-register for a class?

Yes, signing up in advance allows the instructor the ability to set the class up for you and it also ensures that you have a spot in class and you don’t get put on the waitlist, as select classes tend to get pretty full.

We of course allow drop-ins. Please just make sure you arrive 10-15 minutes before the start of class. 

Do you sell GIFT CARDS?

We DO. You can buy them from our MindBody website, or you can contact us at 

westdalepilates@gmail.com